Consumer NZ has answered many travel-related questions in the midst of coronavirus. We’ve selected a few for you. You can see the full Consumer NZ article here
Will my travel insurance cover costs if I cancel?
In general, insurers won’t cover delays and cancellations caused by epidemics and pandemics – or reimburse you if you choose to postpone your travel. Insurance doesn’t cover change of mind.
Check your policy to see what it provides and contact your insurer before making changes to your travel bookings.
If you think your insurer isn’t meeting its obligations or you’ve been misled about the cover your policy provides, make a complaint to the Insurance and Financial Services Ombudsman.
I’ve booked accommodation and paid a deposit but want to cancel. What should I do?
Contact the accommodation provider. The company should have a cancellation policy that explains what happens if you want to cancel. You may be charged a cancellation fee.
Many providers are being flexible about cancellations at this time. It’s in their interests to do so, as they’ll be relying on consumers rebooking later.
If you used a booking site, such as Airbnb, get in touch with it. Airbnb’s website states it’s currently providing refunds for reservations made on or before 14 March 2020, with a check-in date of 14 April 2020, or earlier, and with at least one night occurring between 14 March and 14 April 2020.
If your accommodation provider isn’t honouring its terms and conditions, and you paid by credit or debit card, contact your bank to ask about a chargeback (a refund to your card).
I’m booked on a cruise. Should I still go?
The Ministry of Foreign Affairs and Trade is advising New Zealanders to reconsider taking any overseas cruises. The Covid-19 virus can spread rapidly on ships. Major cruise lines have already announced cancellations. Check with the cruise line or your travel agent.
In New Zealand, cruise ships have been banned from docking until at least 30 June 2020.